The server infrastructure supporting Firefly Digital and its customers was unstable, yet Firefly Digital had insufficient technical expertise in-house to track down and fix the problems easily. The Louisiana-based company had worked with external consultants and even tried hiring a so-called "Linux guru", but the costs were high and the results were mixed. Finally, Firefly Digital contacted Rackspace about providing comprehensive managed support, and Rackspace responded with a money-back guarantee to deliver the kind of highly reliable, highly available infrastructure that Firefly Digital needed to support its customers. Firefly Digital now supports its customers with greater reliability, greater availability and less day-to-day stress on its executives—and, since the day it moved its operations over to Rackspace, has never looked back with regret.

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